FAQ

What if I want to return my order? 
If an item does not meet with your satisfaction for any reason, please notify us within 2 days of receipt of your order.  Refunds are at our discretion. Shipping costs and handling charges are non-refundable. Return shipping is at the customer's expense. A credit will be issued as soon as we receive the returned product. Please allow at least one billing cycle for a refund to appear on your credit card statement. 

What if the item is not in stock?
We make every effort to keep item availability information current. If an item is not available when ordered and will not be available within seven calendar days of order, we will notify you. The order can be cancelled at your request. We will ship your order as soon as possible and will send a shipment confirmation when the order ships.
 

What if my order arrives with dented cans?
When a can is dented near the seam or junction of the cover, it is possible for air to enter the can. These cans should be DISCARDED. Feel the can and visually inspect it. SAFE can dents are not on the seams and have not compromised the can junction of the cover. We’ll replace the dented cans that need to be discarded once at our cost. We must receive digital pictures before we will replace the cans. Carriers claim policy is that the can must be punctured before a claim will be honored. 


Does cincy2u.com ship internationally?
There is an additional fee for orders outside the US. This fee will depend on the destination, weight and size. No frozen items can be shipped. Any duties or taxes are the responsibility of the receiver. Contact us for details at 
cincy2u@fuse.net before ordering.

What if I want to cancel my order?
Orders can be cancelled before they are shipped for a 15% processing fee. Orders that have been shipped cannot be cancelled and must be returned by the customer at their expense plus a 20% restocking fee. Shipping costs and handling fee are not refundable. Return shipping is at the customer's expense. A credit will be issued as soon as we receive the returned product. Please allow one billing cycle for a refund to appear on your credit card statement. Frozen orders cannot be cancelled once they have been shipped.

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cincy2u@fuse.net