Cincy2U.com Shipping Policy - All orders are normally processed within 7-10 days since we're dealing with food. Buy it fresh, freeze it and then ship it.
All orders ship GROUND (1 - 5 days) and will incur an $8.99 handling charge to each shipping address.
Certain states (AK, AZ, CO, FL, HI, KS, ME, MT, ND, NE, NH, NM, OK, SD, TX, VT, & WY) are considered Zone 1 will require upgraded shipping for frozen items. Far Western states ( CA, ID, NV, OR, UT, & WA) are considered Zone 2 will also require upgraded shipping for frozen items.
Ice cream shipping to Zones 1 & 2 will require 2-day shipping. Certain frozen orders require oversize coolers due to the volume of the packaged item. These orders will incur a Premium Shipping Fee.
|Frozen & Ice Cream Shipping:|
|Product||Zone 1||Zone 2|
|JTM / Hoagies||$44.00||$49.00|
|All Other Frozen||$32.00||$43.00|
|Ice Cream & another Frozen Item(s)||$55.00||$66.00|
For expedited orders there is a handling fee of $41.00. Expedited orders normally arrive in 3 to 4 business days after the date of the order. Any order received after 12pm EST is considered the following date. Contact us for details or special arrangements.
Shipments to Alaska or Hawaii will incur a $45.00 non-continental US handling fee.
To minimize the chance of a shipment sitting over the weekend in transit, our normal shipping days for frozen items are Monday and Tuesday and sometimes on Wednesday depending on the final destination. At the current time we cannot ship frozen items to P.O. Boxes, APO/FPO addresses, or to foreign countries, including Mexico and Canada.
The only product currently shipped to PO Boxes is 12 packets of Cincinnati Recipe Chili Mix; since we use the US Postal Service (USPS) exclusively. We will also ship at our discretion small orders using USPS. If you need to have any other order shipped to a PO Box please send us an email.
It is not required; however we recommend shipping frozen items to a business address when possible. Delivery is guaranteed before closing time of the business day. With a residential delivery, it is by the end of the driver’s day (this could be as late as 8:00 PM in some cases!). Please remember, the delivery commitment does not start when the order is placed. It begins when we hand your package to the carrier.
Frozen items - Your order will ship from us solidly frozen. Some thawing is normal and should be expected during shipping. It is safe to refreeze a cold item when you receive your order. The item should be cold to the touch. Please note that neither the shipping company nor cincy2u.com can accept responsibility for delays due to weather or other reasons that cause the carrier not to honor their delivery guarantee. If you are sending our products as a gift, please inform the recipient to be on the lookout for a package. Unfortunately neither cincy2u.com, nor the carriers can take responsibility for a package that was delivered as requested and left outside.
Incorrect Addresses - Unfortunately neither cincy2u.com, nor the carriers can take responsibility for shipping delays caused by incorrect addresses. Address corrections will be done when possible for a $18 fee. So please be precise and accurate when typing in addresses.
Dented Can Policy:
When a can is dented near the seam or junction of the cover, it is possible for air to enter the can. These cans should be DISCARDED. Feel the can and visually inspect it. SAFE can dents are not on the seams and have not compromised the can junction of the cover. We’ll replace these dented cans that need to be discarded once at our cost. We must receive digital pictures before we will replace the cans. Carriers claim policy is that the can must be punctured before a claim will be honored.
There is an additional fee for orders outside the US. This fee will depend on the destination, weight and size. No frozen items can be shipped. Any duties or taxes are the responsibility of the receiver. Contact us for details at firstname.lastname@example.org .